PRIVACY POLICY

Effective Date: August 11, 2026

This Privacy Policy describes how ORO VERE LLC, doing business as The Washery Co. (“The Washery Co.,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when individuals visit our website, submit a form, schedule laundry service, enroll in a membership, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the information practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with The Washery Co., we may collect the following categories of information:

• Contact information, including your name, telephone number, email address, and preferred method of communication;
• Service information, including pickup and delivery addresses, ZIP code, gate codes, building or access instructions, pickup and delivery preferences, and special service instructions;
• Order information, including laundry quantities, bedding items, detergent selections, fragrance preferences, stain information, add-ons, hanger preferences, order history, service dates, discounts, and membership usage;
• Membership and account information, including the membership plan selected, billing cycle, membership status, benefits used, and remaining allowances;
• Payment and transaction information, including transaction amount, payment status, billing contact information, card brand, card expiration information, and limited payment details such as the last four digits of a card;
• Communications, including information provided through website forms, telephone calls, text messages, emails, customer-service requests, reviews, surveys, complaints, and other correspondence;
• Pickup and delivery records, including timestamps, service status, driver or route notes, and photographs taken for service verification;
• Website and device information, which may include IP address, browser type, device type, operating system, referring website, pages viewed, dates and times of visits, interactions with the website, cookie identifiers, and similar technical information;
• Fraud-prevention and security information, including information used to verify transactions, prevent misuse, investigate disputes, protect customer accounts, and maintain the security of our systems; and
• Other information that you voluntarily provide or authorize us to receive.

Please do not provide sensitive personal information that is not reasonably necessary for us to provide the requested laundry service.

2. How We Collect Information

3. How We Use Personal Information

We may use personal information to:

• Determine whether an address is within our service area;
• Schedule, coordinate, complete, and verify pickups and deliveries;
• Process, clean, fold, hang, package, and return laundry according to customer selections and instructions;
• Calculate estimated and final order totals;
• Authorize and process payments, refunds, credits, discounts, and recurring membership charges;
• Create and maintain customer, order, and membership records;
• Track membership allowances, benefits, billing cycles, renewals, cancellations, and payment status;
• Send booking confirmations, reminders, driver-arrival notices, pickup and delivery updates, payment notices, receipts, membership notices, service questions, and delay notifications;
• Respond to questions, complaints, rewash requests, missing-item reports, damage claims, payment disputes, and other customer-service matters;
• Verify unattended pickups and deliveries;
• Improve our website, services, customer experience, route planning, scheduling, and business operations;
• Analyze website performance and understand how visitors use our website;
• Detect, prevent, investigate, and address fraud, misuse, security incidents, prohibited items, unsafe conditions, and suspected violations of our policies;
• Protect the rights, safety, property, systems, customers, workers, contractors, and operations of The Washery Co.;
• Maintain accounting, tax, insurance, business, and legal records;
• Enforce our Terms & Conditions and other agreements;
• Comply with legal requirements, court orders, lawful requests, and regulatory obligations; and
• Carry out another purpose disclosed to you at the time information is collected or with your consent.

4. Payment Information

Payments are processed through authorized third-party payment processors, such as Stripe.

The Washery Co. does not intend to receive or store a customer’s complete payment-card number or card-security code.

We may receive and retain transaction-related information such as:

• The amount authorized or charged;
• Payment status;
• Transaction and receipt identifiers;
• Billing contact information;
• Card brand;
• Card expiration information;
• The last four digits of the payment card;
• Refund, dispute, and chargeback information; and
• Information necessary to manage recurring membership payments.

Payment processors handle payment information according to their own terms, security standards, and privacy policies.

5. Cookies and Similar Technologies

Our Wix website and connected services may use cookies, pixels, tags, server logs, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functions;
• Maintain website security and prevent fraud;
• Remember visitor settings and preferences;
• Measure website performance;
• Understand website traffic and visitor interactions;
• Diagnose technical problems;
• Improve the website and customer experience; and
• Support analytics or advertising activities when those tools are enabled.

Essential cookies may be necessary for the website to function properly.

Our website primarily uses essential cookies required for security, payment processing, fraud prevention, and website functionality. If we enable analytics, advertising, or other non-essential technologies in the future, we will update this Privacy Policy and implement appropriate consent mechanisms where required.

Third-party applications, embedded forms, payment tools, analytics services, and other integrations may place or use their own cookies and similar technologies under their respective privacy policies.

If we enable analytics or advertising tools, such as Google Analytics, Google advertising services, Meta technologies, or similar platforms, those tools may collect website and device information. We will use available consent and privacy controls as reasonably required by applicable law.

6. How We Share Information

We may disclose personal information to service providers and other parties that assist us with legitimate business operations, including providers of:

• Website hosting and website-management services;
• Online forms and scheduling;
• Payment processing and fraud prevention;
• Customer, order, membership, and operational recordkeeping;
• Email, telephone, and text-message communications;
• Route planning, pickup, delivery, and service coordination;
• Data storage, information technology, security, and technical support;
• Website analytics and advertising, when enabled;
• Accounting, tax preparation, insurance, legal, and professional services; and
• Customer support, dispute resolution, and collections.

Examples of service providers we may use include Wix, Jotform, Stripe, Airtable, communications providers, email providers, and other vendors needed to operate our business. This list may change as our business systems change.

We may also disclose information:

• When requested or authorized by you;
• To complete a service or transaction that you requested;
• To comply with applicable law, a subpoena, court order, government inquiry, or other lawful process;
• To investigate or respond to fraud, theft, abuse, security incidents, claims, disputes, or unsafe conditions;
• To protect the rights, safety, property, customers, workers, contractors, systems, or operations of The Washery Co.;
• In connection with a merger, financing, sale, restructuring, transfer, or acquisition involving all or part of our business, subject to applicable law; or
• When information has been aggregated or deidentified so that it cannot reasonably identify an individual.

Service providers are permitted to process information for the services they perform for us and may be subject to their own legal obligations and privacy policies.

7. Sale of Personal Information and Targeted Advertising

The Washery Co. does not sell personal information for money.

We do not knowingly sell sensitive personal information or the personal information of children.

Some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures involving website analytics, advertising cookies, pixels, or similar technologies.

If we use technologies that are legally treated as a sale, sharing, or targeted advertising, we will provide any notice, consent mechanism, cookie control, or opt-out method reasonably required by applicable law.

If we enable analytics, advertising, or other non-essential technologies in the future, we will provide any notices, consent options, or opt-out mechanisms required by applicable law. Additional privacy choices may be made available as our website tools and legal obligations evolve.

8. Pickup and Delivery Photographs

The Washery Co. may take photographs of laundry bags or the approved pickup or delivery location for:

• Proof of pickup or delivery;
• Service verification;
• Quality assurance;
• Loss prevention;
• Fraud prevention;
• Customer support;
• Claims investigation; and
• Dispute resolution.

These photographs may incidentally include a doorway, porch, driveway, building exterior, apartment entry, package location, or other surroundings at the service address.

We will not intentionally use identifiable pickup or delivery photographs in public advertising, social media, or promotional materials without appropriate permission.

Customers should avoid placing unrelated private documents, valuables, people, license plates, access codes, or sensitive items in the area where an unattended pickup or delivery photograph may be taken.

9. Text Messages, Telephone Calls, and Emails

We may contact customers by telephone, text message, or email regarding:

• Booking and membership confirmations;
• Pickup and delivery scheduling;
• Driver arrival;
• Access problems;
• Order questions;
• Changes or delays;
• Payment authorizations and receipts;
• Final order totals;
• Failed or disputed payments;
• Membership billing, renewal, and cancellation;
• Customer support;
• Quality concerns and claims; and
• Other service-related matters.

These transactional communications may be necessary to provide or administer a service requested by the customer.

When we send promotional emails or text messages, recipients may use the unsubscribe or opt-out method provided in the message. Opting out of promotional messages does not prevent us from sending service-related or legally required communications.

Message and data rates may apply according to the customer’s mobile carrier and service plan.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

These safeguards may include access restrictions, passwords, account controls, service-provider security features, payment-tokenization practices, and reasonable operational procedures.

No website, transmission method, storage system, or security measure is completely secure. Therefore, we cannot guarantee absolute security.

Customers are responsible for protecting their own devices, passwords, email accounts, telephone numbers, and any account credentials used to communicate with or access our services.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and document services;
• Maintain customer and membership records;
• Complete payments, refunds, and chargeback responses;
• Meet accounting, tax, insurance, contractual, and legal obligations;
• Investigate claims, disputes, fraud, misuse, or security incidents;
• Enforce our agreements; and
• Maintain reasonable business records.

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or deidentify it, subject to technical limitations, backup practices, and legal obligations.

12. Privacy Rights and Requests

Depending on applicable law and the circumstances, an individual may have the right to request that we:

• Confirm whether we process personal information about them;
• Provide access to certain personal information;
• Correct inaccurate personal information;
• Delete certain personal information;
• Provide a portable copy of certain information;
• Explain the categories of information we process and disclose;
• Restrict or object to certain uses;
• Allow an opt-out from certain targeted advertising, sale, or sharing activities; or
• Review a decision concerning a previous privacy request.

Privacy requests may be submitted:

• Through our website at https://www.thewasheryco.com

• By email at info@thewashery-co.com; or
• By calling or texting 346-768-8040.

Please state that the request concerns privacy and describe the requested action clearly.

We may need to verify the requester’s identity and authority before completing a request. Verification may require matching information already maintained in our records or requesting reasonable additional information.

We may deny, limit, or delay a request when permitted by law, including when information must be retained for payment processing, taxes, accounting, fraud prevention, legal compliance, claims, disputes, security, contractual obligations, or another lawful business purpose.

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

If we deny a privacy request and applicable law provides an appeal right, the requester may appeal by responding to our decision or contacting us again through the website and clearly stating “Privacy Appeal.”

13. Children’s Privacy and Eligibility

Our services are intended for individuals 18 years of age or older and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that we collected personal information directly from a child under 13 without legally sufficient authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child provided personal information to us may contact us through our website or by calling or texting 346-768-8040.

14. External Websites and Third-Party Services

Our website or communications may contain links to third-party websites, applications, payment services, maps, social-media platforms, or other services.

We do not control the privacy, security, content, or data practices of third parties. This Privacy Policy applies only to information processed by or on behalf of The Washery Co.

Customers should review the privacy policies of third-party services they choose to use.

15. Business Transfers

If The Washery Co. or ORO VERE LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, change of ownership, or similar business transaction, personal information may be reviewed, transferred, or disclosed as part of that transaction, subject to applicable law and appropriate confidentiality protections.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, business practices, or legal obligations.

The revised policy will be posted on our website with an updated effective date.

When appropriate, we may provide additional notice of a material change.

Changes apply prospectively unless applicable law requires otherwise.

17. Contact Us

Questions, concerns, complaints, and privacy requests may be directed to:

The Washery Co.
ORO VERE LLC
Website: https://www.thewasheryco.com

Email: info@thewashery-co.com
Call or text: 346-768-8040